Terms of service

1. What you are agreeing to

These terms govern your use of Embalo, software published by Embalo LLC, a California limited liability company. By creating an account you accept them.

2. What Embalo is — and the line it does not cross

Embalo is record-keeping software. You upload images of betting slips you have already placed elsewhere; the software reads them into a structured record and shows you a history of what you have recorded.

Embalo does not:

• accept, place, broker or settle any wager
• hold, transmit or custody any customer funds
• set, offer or publish odds
• have any commercial, affiliate or referral relationship with any sportsbook or gaming operator
• predict outcomes, recommend wagers, or provide betting advice of any kind

The last of those is a constraint we build to, not a disclaimer. Every figure in the app describes activity already completed.

3. Eligibility

You must be 21 or older and able to enter a contract. Accounts are personal — please do not share your credentials.

4. Your content, and who owns it

You own what you upload and record. Slip images, notes and the history you build remain yours.

You grant us only the licence needed to run the service for you: to store your images, send them to our AI processor to be read — see privacy policy section 6, which is how the product works — derive a structured record, and show it back to you. Nothing broader.

We do not use your content to train AI models, and we do not permit our processors to.

5. Accuracy — please read this one

Embalo reads your slips using an AI model. It will sometimes get them wrong.

• You are responsible for checking what it recorded. The app shows you what it read and lets you correct it. Corrections are the intended workflow, not an error path.
• Figures are only as good as the records behind them. A misread stake produces a wrong return, and the software cannot know it is wrong.
• Nothing shown is financial, tax or investment advice. If you use these figures for a tax return, check them against your own records first.

6. What you may not do

Use Embalo unlawfully; upload anything that is not your own betting record; attempt to breach or probe our security; abuse the service in a way that degrades it for others; resell or redistribute it; or use it to operate a gambling business.

7. Subscription, payment and refunds

Embalo is a paid subscription, charged in advance and renewing automatically until cancelled. The price is the one shown at the time of purchase — see our pricing page.

• Cancel any time, in the app or by writing to us. Access continues to the end of the period you have paid for.
• 30-day money-back guarantee on your first subscription. If Embalo is not for you, write to support@getembalo.com within 30 days of your first payment and we will refund it in full. One per customer, on a first subscription rather than a renewal.
• After that window, cancelling stops the next renewal and does not refund the period already under way.
• If you subscribed through the App Store, Apple's refund rules apply instead of these and may be more generous. We would rather say so than let you find out by asking us first.
• Prices may change, and we will tell you before a changed price is charged.
• Where you subscribe through the App Store, Apple handles billing and refunds under its own terms, and you cancel in your Apple account rather than with us.

8. Availability

We aim to keep Embalo running and make no uptime guarantee. We may change, suspend or discontinue features, and will give reasonable notice of anything that materially reduces what you receive.

9. Your data

Governed by our privacy policy, which forms part of these terms. Two sections are worth your time: section 6, where your images are read by a third-party AI model and deleted after 30 days, and section 9, on what deleting your account does and does not destroy.

You can export your data at any time from the app, and delete your account from the app.

10. Ending the agreement

You may stop at any time by cancelling and deleting your account.

We may suspend or close an account that breaches these terms, or where required by law. Except in cases of serious breach, we will tell you why and give you a chance to export your data first.

11. Disclaimers and liability

Embalo is provided as is, without warranties of any kind to the extent the law allows.

To the maximum extent permitted, Embalo LLC is not liable for indirect, incidental or consequential damages, or for lost profits or lost data. Our total liability is limited to the amount you paid in the twelve months before the claim.

Nothing here excludes liability that cannot lawfully be excluded.

12. Governing law

California law, and the courts of California. There is no arbitration clause and no class-action waiver in these terms. That is deliberate.

13. Changes

We may update these terms and will post the new version with its date. Material changes will be notified to account holders, and continued use after they take effect is acceptance.

14. Contact

support@getembalo.com · Embalo LLC, California